Frequently Asked Questions about Our Website

Security Questions

When I access your "Contact Us" page, I get a SSL security certificate popup. Why is that?
Do I have to become a registered user to send you an e-mail?
Can I get PDFs of your product briefs?
I'd like to see a manual, but it is listed as [access controlled]. How do I view it?
The colors on your site are hard on my eyes. Can I change them?
The font sizes should be smaller (or larger). What can I do?

1) When I access your "Contact Us" page, I get a SSL security certificate popup. Why is that?

We use a self signed certificate for our web server. Its security information follows.

Issued To
Common Name (CN)	www.autoelect.com
Organization (O)	Automation Electronics Inc.
Organizational Unit (OU)	Industrial Systems Division
Serial Number	00

Issued By
Common Name (CN)	www.autoelect.com
Organization (O)	Automation Electronics Inc.
Organizational Unit (OU)	Industrial Systems Division

Validity
Issued On	03/22/2005
Expires On	03/22/2006

Fingerprints
SHA1 Fingerprint	2A:AC:B9:71:00:1A:BC:20:68:78:EA:0D:E8:DE:AF:31:50:C8:08:81
MD5 Fingerprint	B9:F0:48:94:2C:BC:58:2A:3F:7B:F7:B8:6E:DC:58:55

We don't currently do any sales over our SSL channel. The SSL connection is provided simply as an initial defense against eavesdropping on the connection. Should we ever add sales functions, we will go ahead and apply for a certificate signed by one of the generally accepted certificate authorities and the message will go away.

Until that time, simply accept the certificate and tell your browser to remember it, and you won't be bothered by the popup again.

2) Do I have to become a registered user to send you an e-mail?

No, you don't. You can use the "Send us an e-mail" link below the "Register with our site" option on the "Contact Us" page and communicate with us that way. If you want a response, simply include appropriate contact information in the body of your e-mail. You can also call us or write us directly. Site registration is simply provided as a convenience for customers who need to communicate with us frequently and generally prefer to do so electronically.

3) Can I get PDFs of your product briefs?

Most product briefs that we have on-line have a PDF menu bar option that provides a PDF copy of the product brief. You can also select the printer friendly web version that puts the product brief on a single web page with all of the background images, headers, and footers removed.

4) How do I view access controlled items?

Contact our sales department. If you are a current customer with an affected product, you can get an password to view the material immediately. If you are a potential customer, they will probably call you back with a password after verifying your identity.

5) How do I change the site colors?

Users who register with our site can select from several different color schemes. The current selection includes:

Cool blue
Purple passion
Verdant green
Fall colors
Marble
Space

6) Can I change the font size to something smaller or larger?

Users who register with our site can select one of five default settings for the font size.

If you don't want to register, you can use your browser to increase or decrease the font size.

If you have JavaScript enabled, then the fonts are automatically increased for larger browser window sizes and shrunk for smaller browser window sizes based on 800x600 being the 1:1 reference. This is applied after the user's basic font setting selection. Most site pictures scale to the font size.